I have paid off two items, and I have been paying for over a year on a big screen TV. It went out. I was told that it is covered by warranty and that their shop would take care of it. On March 31st Aaron's picked it up, and at the same time I paid my bill while they were here. They told me it would be fixed in less than 7 days. Well, here it is now 5 weeks and still no TV.
I called them, and Wesley told me it was in the back, fixed. I said great, bring it on. Wesley said, "No! You have to pay us first." I said wait one minute. I have been waiting 5 weeks to get this back, you told me it would be fixed in less than 7 days, and you need to credit me for the remaining 4 weeks that I was charged. He said, "No, not for people like you, the ones who do not pay." I was not going to pay for the 4 extra weeks that it was not in my use. He told me, "You are going to pay, and you are going to have to wait 5 more days because we are too busy to deliver a TV to trash like you."
I am so angry I can't see straight! I just want people to know what's going on. Thanks so much.
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