I walked into the store with my 15 year daughter and she asked to purchase a phone. I, her mother, was there to ask all the right questions. We got all the right answers. My daughter was to pay for her monthly minutes UP FRONT, at a flat rate of 45.00 per month. This gave her unlimited calling at any time.
When we got home, about 20 miles away, she could not get reception. When we called the store, the girl said "Oh someone should have told you that our reception is not good in the area you live. Sorry." She reiterated that if my daughter could not use her phone, that all she had to do was not pay for the next month, and the service would be turned off. If and when she wanted it back on, she would have to pay a re-activation fee of 15.00. It was not the best news, but a good lesson for my daughter in the giles of being taken in by a bad company and bad sales person.
We have been recieving bills from Cricket for two months now, to the tune of 127.00 (and apparently climbing with fees and penalties) and I have been unable to get one person affiliated with this company to talk to me, assist me, or even respond to me. I have tried phone, email and walk -in.
This is a huge scam, and shame on them for misleading and taking advantage of an innocent child.
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