The problem that I am having is; I purchased a phone for my son that is in school in Indiana and I live in Houston, TX. I wanted Cricket to put my son’s phone and my phone number on one account so that I could pay for them both at one time. That was apparently too hard for Cricket to perform the first time. Therefore, I called customer service to fix the problem and they said that I had to call back in a month to cancel the service and then put both phones on one account. I did what Cricket customer service asked me to do. The next month, my son’s phone was turn off because; they said his bill was due on a different date from mind. I told Cricket customer service that was not correct because I called your customer service to have my son’s phone put on my account to pay on the same billing day.
Cricket customer service told me that my son’s phone billing date was different from my billing date and I need to pay a $15.00 reconnection fee for my son’s phone. I asked to speak to a supervisor about the situation. I then waited on hold for about 45 minutes. The supervisor never answered the phone and the Cricket customer service representative told me that I would still have to pay the $15.00 reconnect fee. I told the Cricket customer service representative that I refuse to pay a fee for something that was not my fault. I later called Cricket that day to talk to another Cricket service representative about the situation and then she put me on hold to talk with someone else in customer service to help me. Then the person that answered the phone hanged up the phone on me. Later, someone in customer service blocked my cell phone from calling to talk to a live person in customer service with Cricket. I’ve used Cricket cell phone service for over seven years and there customer service is the worst that that I have ever experience. I guest the best thing for me to do now is switch to T-Mobile like I should have done in the first place.
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