I made a purchase from sugarcraft for items to complete a wedding cake. I compared prices from several site but sugarcraft had the best price on the cutters I needed. So I bought from them; to the toon of 120.00 plus 28.31 for express shipping.
I recieved my order but the Rubrum Lily cutter and veiner set I only recieved the veiner. I call the customer service number and was told that she really could not help me. I asked her what I should do since I needed the cutter to make sugar flowers for the cake. "Maybe you should prepare a little sooner". I say I did prepare soon enough that why I paid 28.31 for express shipping. Needless to say no help.
Next I email customer service. I ask for a credit since I didn't get the cutters. I was told to return the veiner and they would take that off the shipping weight. I didn't understand that at all since I didn't want to return the veiners I just wanted a credit for the cutters.
Email#2: I inform them that I did not want to return the veiner and If they could not give me a credit for the missing pieces to just send them to me by express mail (which I already paid for) at know additional cost to me. They responded "Actually when viewiing at our site the item is listed and shown with only the viener picture. We assumed you knew what you were getting."
3rd email: I sent them a copy of my order which clearly shows it as set. It was advertised on the web site as a set. It was in my shopping cart as a set. This is directly from my reciept:
IMPORTANT: retain this copy! Thank you for shopping with us. We are pleased to inform you that your order has been received. For your convenience, we have provided the details of your order below. We offer you around the clock support by e-mail. (Name on credit card and Invoice number must accompany all emails!) Once order is shipped, FEDEX emails your Tracking Number (to the email address of BILLING). Then track package from www.sugarcraft.com. *Tracking numbers are not provided when using USPS.
Thank you for shopping with us.
Invoice number: 44567
Date and Time: Sat Mar 04 16:13: 51 2006
Item: Details: Quantity: Each: Item #SV-012/PLU0331 RUBRUM LILY PETAL/LEAF 1 $ 14.50 $
14.50
22-00010 VEINER/CUTTER SET: double
sided metal cutter
w/Silicone veiners by
Sunflower (ivory)
- - -
Prices are
subject to change without notice.
I know it says prices are subject to change without notice but I didn't know merchandise was also subject to change without notice too!
I have to say customer service at this place is non-exsistent. If the web advertisment was wrong they could have offer to at least express ship the cutters for only the cost of the cutters. Don't expect any kind of apology because it's not their fault it yours!
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