On 6/9/04 I ordered one chocolate mold from Sugarcraft. As soon as I ordered I paid $8.20 with my Debit card. I ONLY authorized $8.20 to come out of my account. Then I received an email confirmation saying that I had paid $8.20 ($2.95 for the item and $5.25 for shipping). When I looked at my bank account this morning they had charged me $9.20. I know it is only a dollar, but it was the principle. So, I emailed them the following (with an attachment of the email confirmation they had sent me):
Hello, Attached is the credit card transaction for my order. I ordered "Princess Coach sck CUTE! 3x3 inch 3 cavity mold #AO-1110 $2.25" chocolate molds on June 9. I paid $8.20 for the product plus shipping. You charged my checking account for $9.20. Below is a copy of my online bank statement and the total you charged.
(I showed them the part of my bank statement where they had charged me $9.20). Here was the first response from Sugarcraft:
"I am told that UPS charged $1.00 more - they said "for your area" - That is the difference - UPS charges.
Dolores at www.sugarcraft.com"
So I responded and said:
That does not matter! When I approved the credit card transaction, I approved it for $8.20 NOT $9.20. It is illegal to charge someone for a different amount than what they approved. I had to pay $5.25 for shipping and handling (which was way to high anyway), I'm sure that extra $1.00 that UPS charges could have come out of that. I don't care if it was $1.00 or $100.00 you CAN NOT charge someone more than what you told them you would charge and what they approved!!! I want my $1.00 refunded to me or I will get nasty. It is the principle of the matter. You can not just go around charging people whatever you want.
So she responded and said:
Didn't charge you that - UPS did. We have no control over them. This 1.00 has already been deducted per UPS. I cannot get it back. We have no control over UPS and what they charge. I am going to send you a copy of exactly what you got and agreed upon when you ordered. Which you would have been emailed a copy and should have protested then if you did not agree.
So she emails me the SAME THING I sent her in the very first email. And SURE ENOUGH it said $8.20 not $9.20. So I emailed her and pointed out that even the email she just sent me only said $8.20 not $9.20. And I also told her that SUGARCRAFT is the one that charged me NOT UPS. It says SUGARCRAFT on my bank statement and NO ONE else!!! And that if UPS did charge me, WHO gave them the right to. How could they say they have NO CONTROL over UPS if the charges on my bank statement show that they are all from Sugarcraft???
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