I have ordered from sugarcraft twice. The first time it was a small order, less than $50. I had ordered some lemon extract and other items. When the box arrived, it showed signs of extreme damage, and liquid that had dried on the box. I didn't want to jump to conclusions, so i opened the box. The ...
After placing an an online order with a gift certificate, I was charged for the full amount. When I questioned the charge and asked for a refund, the "customer service" department was extremelly rude and placed the blame on me, even though I followed the instructions on the certificate. ...
I made a purchase from sugarcraft for items to complete a wedding cake. I compared prices from several site but sugarcraft had the best price on the cutters I needed. So I bought from them; to the toon of 120.00 plus 28.31 for express shipping. I recieved my order but the Rubrum Lily cutter and ...
I placed an order for an edible photo for my daughter's graduation. There were 2 photos that would be printed on one sheet and I was to e-mail the photos to the company. One was of my daughter at age 2 and the other was of her now. I did as they asked and instead of telling me that one of the ...
On 6/9/04 I ordered one chocolate mold from Sugarcraft. As soon as I ordered I paid $8.20 with my Debit card. I ONLY authorized $8.20 to come out of my account. Then I received an email confirmation saying that I had paid $8.20 ($2.95 for the item and $5.25 for shipping). When I looked at my bank ...
It may not seem like much... But it's the principle of the thing. Sugarcraft, Inc., a company that tries to come across on it's message board as a caring, sharing company, does not come across that way if they have done someone wrong. First they told me they did not change their prices after I ...