I am filing this report for a family member who is at his wits' end. We purchased a Direct TV system for our lake house located on a local lake. We also purchased a second receiver so my son could watch cartoons in another room. This was three years ago, and our bill always came from Golden Sky in Kansas City. Recently our bill started coming from Pegasus.
We were happy with the service for all this time until Pegasus took over the account.
Last month, when I called to have the service activated at the lake house, Pegasus refused to turn on the second receiver because we do not have a telephone at the lake. In January I called and the customer service rep activated the second receiver with no problem. But this March they refused. The customer service rep was sorry but said there was nothing she could do, it's company policy, so I asked for her supervisor and got the same answer, except he offered to activate the second receiver for another full monthly fee. This system was purchased and activated for three years, and now I'm told my agreement states that a telephone line is required for a second receiver. I called the next Monday and talked to a supervisor named Crystal who was totally rude and refused to help or give me anybody else I could contact.
Direct TV should make their providers be fair or refund my money.
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