Please let me know if I'm not the only one with this problem.
I recently received my bill (I have been a customer for 2 1/2 years) and had a $34.95 PPV charge. We have never been late or missed a payment, EVER.
I talked to 2 reps at Pegasus and 1 manager. They gave me the line about how it is not possible that we didn't order this. Well, I believe it is possible.
Here is why: The PPV was ordered at 5:00 am on August 23. The PPV was showing at 7:00 pm on August 25. Everyone in my house (my husband, my 16-year-old daughter and my 8-year-old son) was home the morning of the 23rd. No one but my husband and I knows the password. I have a loft bedroom overlooking the room with the receiver. There is no way I would not have heard anyone at 5 am. This is a fact!
Then on the 25th (which I distinctly remember, as it is my husband's and my anniversary) no one watched this programming.
If Pegasus knows for a fact that we ordered this, why would we do this and not watch it?
I understand that it seems highly unlikely to them that we didn't order this. But I wish they would give a paying and honest customer some better help than saying "ha ha, that's what we hear all of the time."
I will pay this, as it looks like they will charge me late fees and the big company always wins.
If anyone has a choice between satellite and cable, don't choose satellite!
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