Please let me know if I'm not the only one with this problem.
I recently received my bill (I have been a customer for 2 1/2 years) and had a $34.95 PPV charge. We have never been late or missed a payment - EVER.
I talked to 2 reps at Pegasus and 1 manager. They gave me the line about how it is not possible that we didn't order this. Well I believe it is possible.
Here is why:
The PPV was ordered at 5:00 am on August 23. The PPV was showing at 7:00 pm on August 25. Everyone in my house (husband, age 16 Daughter, age 8 son) was home the morning of the 23rd. No-one but my husband and I know the password. I have a loft bedroom overlooking the room with the receiver. There is no way I would not have heard anyone at 5 am. This is a fact!
Then on the 25th (which I distinctly remember as it is me and my husbands anniversary) no one watched this programming.
If Pegasus knows for a fact that we ordered this, why would we do this and not watch it?
I understand that it seems highly unlikely to them that we didn't order this. But I wish they would give a paying and honest customer some better help then saying ha ha thats what we hear all of the time.
I will pay this as it looks like they will charge me late fees and the big company always wins.
If anyone has a choice between satellite and cable - Don't choose satellite!
Christine
Laporte, Minnesota
0 comments