Complaint / review text:
After reading about people who have been "rejected" by eharmony.com, I must say, you are the lucky ones!
Be lucky you weren't able to get an eharmony.com account because once you give them your credit card account number, they will keep billing you and you won't be able to stop them!
This is how the nightmare begins: You're feeling like you want to try something new and geez, all that advertising is just luring you in! So you try them out and realize this ain't going to work. Isn't it weird how you have 10 matches as soon as you join and then nothing, and then wow, 5 more matches the day before your account is due to renew. (just in case you wanted to cancel.) Then you realize you want to cancel!
You will log on, change the automatic renew feature to "do not renew." yet the day of renewal will appear and they will charge your credit card. You will even realize how crappy their service is, *well* in advance of your cancellation deadline and try to cancel your account, but no... Somehow, the company automatically renews your account! There is no mechanism to refute them either because the company does not give any cancellation confirmation e-mail or number. They won't even post their address/number on their website. The only way to get this is by getting ahold of the Better Business Bureau. Even when you call and try to cancel, they won't give you a confirmation number as "proof." So now it is their word against yours and they will *always* claim that you did not change your auto-renew feature. Hmm... But how could all these people who have complained on this website, the Better Business website, the consumer affairs website, could *they* all be wrong?
They tried to screw me over twice. The first time, I thought, hmm... Maybe I made the mistake and did not change that setting, maybe my internet provider copped out, maybe *I* am going crazy... I will just accept this month's charge and accept the blame. So I wrote to their customer service agent and say, please cancel and they wrote me back and said, no problem, you're account is cancelled. I thought... Phew! Finally. Then... I noticed that a couple days prior to the next billing day, I started getting a few matches! And then a renewal notice that my account was charged. Wait a minute! I thought I cancelled? Nope, they said that I logged back into my account and changed the auto-renew feature.
So I'm going to tell you flat out. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER! They will keep charging you! Their "please, do not auto-renew" feature does not work on their website and they will keep auto-renewing your account and keep billing your credit card. My only solution to the problem was to call my credit card company and beg them to not let e-harmony charge my account anymore. E-HARMONY is guilty of FRAUD! What is the most scary thing about this whole ordeal was not one or two charges, but the idea that a company could continuously charge you once they get ahold of your credit card number.
Also... I urge you to spread the word to your friends. A lot of people who join internet dating services are vulnerable and at times embarassed to admit they are doing the internet dating thing. So people don't complain or say anything, and the cycle continues on for the next vulnerable, batch of victims with credit cards. Sure... Eharmony.com advertises that they have had a lot of marriages. But I have actually *known* people who have gotten married via another, more popular internet dating site.