My complaint is basically deceptive advertising and lack of response from there customer service via email request.
1st. - during the initial browsing on what they called a free comunication weekend the matching sends numerous email match's in your area but of course no pictures of match's unless you subscribe as well as the comunication method is a fill in the blank question that a member may ask you questions "guided comunication" which is a joke.
2nd. Then I finally decided to subscribe on the last chance spring offer and my original fear which came true was they try and auto-renew after your period runs out meaning they have your credit card number and charge - well the deceptive part of this is they say during the process that when you get to the confirmation page you can dis-able the auto renewal feature but no valid link was listed and I emailed the support staff asking them on steps to disable the auto renewal to my credit card and no response at all - so this business practice prompted me to immed. Cancel my subscription and I anticipate problems with charges on my credit card and will likely end up in a dispute charge process.
Thanks for your website - I really hope that someone has launched complaints to the AG office on eharmony.
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