I purchased a cell phone at SPRINT PCS retail center in Greendale, Wisconsin since June 16. I've sent the rebate with receipt, bar code, and rebate details. They claimed they never received.
2 more times I resubmitted through mail as requested. They said they never claimed -again. Called atleast 30 times for same reasons. They hung up on me many times or they said my signal faded. Not so. They just turn my phone off.
Keep calling again and again. It was useless. They had me on hold as long as 15 minutes from time to time. It has been since June and counting as of today, I have tried to get my rebate - months talking to customer reps and claimed not received.
I faxed 3 more times as requested and they still got no infos. From me. Are they kidding me? 8 out of 10 customer reps speaks broken english. They sound like foreigners - for U. S customer service. There's communication problem with customer service?
They also said that they will not do anything because they rebate has been expired. So, all those efforts and they said they never received my mails or fax. This is totally uncalled for.
Today, Feb. 24, I've called again and they said they would give me an instant $100.00 rebate if I agreed to sign contract for 2 more years after I warned them that I will complain with consumer's service. A trap so I can receive 2/3 or my rebate. All I wanted is my $150.00 they agreed with their contract. I am so tired. I have so exhausted. I am not getting anywhere. Please help me.
Sincerely
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