What happened with Cingular is I bought that BlackBerry and the lady told me she would put it on my bill. I call back for 4 days to get a tracking number and they kept saying we don't have it yet. Sooo I decide to pay my bill $450.00 in advance because I know I am going to get charged for the blackberry.
I call back again to get my tracking number and the lady told me my credit card declined. I told her they told me there were putting it on my bill SO THEY TRIED TO CHARGED MY CREDIT CARD ON FILE WITHOUT MY PERMISSION. Luckily that was my Capital One card I canceled about a month ago and if it was my check card I would have been Pissed.
Soooo I get over it and I'm like I would like to order a blackberry. She told me I couldn't have it at that price without signing a new contract. I told the lady that is the price the lady quoted me and she knew I wasn't renewing my contact and I already have one. I said * it, not in those words, and told her to charge me full price. She then said I would have to give her my credit card number. I'm like * i have a $450.00 credit on my bill. She then says that she could not take it off of my bill. I asked to speak to a manager and she comes back 3 times, after putting me on hold 10 minutes each time, and says that she has a new idea. I still demanded to talk to a manager. One finally comes on the phone and he tries to resolve it and makes these promises that in the end were not kept. Such as renewing my unlimited minutes for another 2 years and I would get the cheap phone price. So they decided they would credit my card back NOW I HAVE TO WAIT 7 DAYS TO GET MY MONEY BACK.
I had more money from selling stuff on eBay so I decide to order the blackberry still. I call to order and they tell me i cannot have the blackberry on my unlimited minutes plan. I talk to two more rude * managers and like 100 customer service reps who have no clue how to do their job.
I then call my local Cingular (they are a lot better and know about former SunCom customers). I asked them if it was possible to keep my plan and have a blackberry data plan. They said yes and they have plenty of people that have it the way I want my account. The only thing is they didn't have any blackberry 8700c in stock and they didn't know when they were getting any.
I finally gave up and got a t-mobile sidekick. THE END!
Cingular has the worst customer service ever. When I first signed up with them my bill was over $1,000.00 a month for 6 months until their dumb * found out how to fix it. They make me sick.
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