I bought a Cingular Wireless BlackBerry in Hawaii before I moved to New Mexico. The salesman told me, "no problem, if it does not work you can cancel service and will not have to pay the contract cancellation fee."
After I moved, the phone did not work so I bought a new phone that allows an added external antenna. The salesman told me, "The unlimited text messaging is included in your $49 PDA plan."
Of course, when I figured out that they were billing me an extra $20 per month for the text messaging, they replied, "No, it is not included and you must pay the extra $20 per month; we are sorry for any misinformation."
The new phone does not work at my new home, even with the added antenna. The phone is useless to me because there is no coverage at my new home. So I called to cancel service,
Now they tell me, "No, you must pay the $175 contract cancelation fee; we are sorry for any misinformation."
Cingular LIES. Do not trust them. Do not buy a phone from Cingular.
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