This company called me shortly after I ordered a product online or from an infomercial (that's how they got my info.) I decided to try the service on a trial basis but I cancelled this membership during the trial period and of course made sure to write down my confirmation #. A few weeks later, I discovered a charge against my account. Naturally, I called and spoke to a rep. That wasn't sure why the cancellation didn't take but offered to re-cancel it. Now, how stupid is that? I told her that wasn't good enough but I had to argue with her in order to speak to a supervisor and finally she gave me a name. I called back and the first-line agent who answered this time tried to pretend like she didn't see the cancellation until I start rattling off the names of reps.
I'd spoken to and the times of these conversations and the cancellation number. Finally, I was transferred to a supervisor who was rude and powerless to reverse the charge so she claimed.
I eventually got my money back but I had to have my bank dispute the charge. I believe this company makes it money by not canceling as requested and siphoning $20/month from people hoping they won't notice. I informed the Michigan Attorney General and the Better Business Bureau of the shady dealings of this company. The company's respondent lied in his reply letter which goes to show you exactly what time of scumbag company this is. My advice in dealing with this shady company and service is to turn down the offer. But, if you don't and you have trouble canceling your membership, report them to the Attorney General and BBB. Eventually, with enough proof this scheme can be revealed for what it is and this company appropriately dealt with.
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