Their ads are all over the web and even on reputable websites, like a friend of ours, so I tried it... Just $4.99 for shipping and a 14-day trial period, cancel at any time, $78.93 per month after the trial period.
Here's what happened:
1) Placed the order and found out later that the trial period started the day I placed the order, NOT the day that I received the product.
2) The product hurt my teeth and gums so I called back well within their 14-day period (starting at when they shipped the product) and offered to return the product and requested to cancel the product delivery.
I was told my order was canceled and was given, what I later found was a bogus cancellation number.
3) A week later I found a $78.93 charge on my account and immediately called them. I was told that they had no record that I had called and that the cancellation number I quoted was not in the format of the cancellation numbers that they issue.
Three times they tried to talk me into continuing to use the product. They finally agreed to cancel my product delivery subscription (but I wasn't given a cancellation number).
4) I wound up calling back the next day and asked if my subscription had been cancelled... It hadn't. I was livid. Demanded to speak to a manager. Was told that they were all in a meeting and that I needed to call back in a couple of hours. I demanded that they cancel my product delivery subscription and give me a confirmation number this time. After trying to again convince me to continue the product, they gave me a cancellation number.
5) I called back two hours later and they confirmed that my delivery program was cancelled, I spoke to who I think was a manager who said he could give me a $60 refund. I took the offer, but haven't seen the money yet.
IF I HAD ONLY LOOKED AT consumer complaints FIRST, IT WOULD HAVE SAVED
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