I returned a computer game (unopened) with seal still intact and receipt. It was a gift but the computer was not equipped to run games. When I asked for a refund they refused. Said they could only give me a gift card to use elsewhere in the store.
Their policy (online at their website) stated they would offer a refund or credit for computer games returned with seal intact and receipt.
When I reminded the customer service rep. Of this policy she stated she was sorry but was not aware of that policy. I had printed out a copy of it and showed it to her. Even still she insisted the only thing she could do was offer me a refund gift card.
I have since had several email communicaitons with their customer service center through the Target web site. Never have I been subjected to so much smoke screening. I have late emailed them three times which they have ingnored.
They now have the computer game and my money. The money does not rightfully belong to them yet they refuse to return it to me.
I will not be shopping at Target Stores ever again. I can't afford to give them money they do not rightfully deserve.
I wonder too how they are able to do this to customers.
I hope if you shop at Target you will use caution - especially if you purchase a gift which has to be returned - you will not be able to get your money back.
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