I was deceived by an agent of Allstate Cellular that signed me up with WorldCom Wireless instead of the carrier I requested. I did not discover this fraud until my cell phone service died and I called customer service. When I discovered the fraud by which I was victimized WorldCom was not interested in getting to the bottom of it or relinquishing their hold on me by waiving the early termination fee. They have filed 3 trouble tickets and told me on many occasions that my phone service would be revived variously within 2-4 hours, 2 hours, 24-48 hours, and 24-72 hours. Some of their agents have volunteered that they would call me back within the time period they stated, but that has not happened either. I have now been some weeks without service and so far all I get out of customer service and technial support is that they will have to file another trouble ticket and I will have to wait at least 24-72 hours; nothing can be done any more quickly as they must follow the established policies and procedures.
This is one of the stupidest and most inept companies with which I have ever had the misfortune of dealing, and I am not convinced they are very honest either. To make matters even worse, they do not have 24 hour, 7 day customer service or technical support, which is ridiculous. They just pretend to be a bigtime telecom company, but they are clueless. It looks like they have their system so messed up they cannot get it unraveled and are chewing up their customers in the clashing gears.
In addition, they have billed me toll charges for calls that are clearly made within the home call, no extra charge area. The charges were supposed to be reversed, but they were not. From my experiences and what I have read, I have little hope this will ever be resolved satisfactorily. That this will serve as a warning to others before they are victimized is the best I can hope for at this point.
Jim
San Jose, California
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