Well, this is my second report. I tried to update my first report but this program wouldn't let me. So if you would like to read my first report, it was submitted on 3-28-02 and in the title "On hold for 2 HOURS!!!".
Anyhow, I said if my phone wasn't on in the 2 to 24 hour window that I was promised, I would be back to report. I'm back... So you know what happened (or didn't happen, I should say).
Yesterday afternoon I called Cingular Wireless (my carrier, MCI is my provider... What's the difference. Terminology?) Nevertheless, I was told that it was a MCI account and that they could not help me. I told the rep that MCI said that it was Cingular that had made the error and turned off my phone because someone there had entered the wrong phone serial number on my account. The rep then asked me to hold while she called MCI. I held 40 minutes. No response. I had to go back to work so I had to hang up.
I called yesterday evening to find out why my service had not been reconnected after being promised that it would. After being on hold for about 15 minutes, I did talk to "Crystal". Crystal was very polite, but very useless. I told her that Cingular said it was a MCI problem and MCI said it was a Cingular problem but I really didn't care whose problem it was as long as it was no longer my problem. I wanted my phone turned on immediately and would be happy to hold until it was. Crystal told me that it would be impossible to hold that long. I asked why and she said that it may take hours. I told her I had nothing planned that evening and since I held over 2 hours the night before, I could do it again. She said that was impossible and no one would let me hold that long. I told her that I did the night before and was she calling me a liar.
I asked to speak to a supervisor. Right... None available. She would be happy to take a call back number and have the supervisor "Judy" call me. Judy has never called and I still don't have a phone... in fact. I won't have one all weekend. So I guess that it will be another 2 weeks before I get this one turned back on. It will be a cold day in hell when I pay my phone bill before the phone is back on.
CRYSTAL PROMISED my phone would be back on Saturday (remember, in my first report, weekends don't count). I asked her how that could me since Weekends don't count, she said yes that they do, and they are there on Saturdays. Well, the worth of a promise from MCI and 34 cents will buy you a postage stamp.
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