As written to the company. My experience:
I waited from 8am to, (going on the 4pm hour} for you to arrive. 2 phone calls later and still nothing. You had scheduled an appt. With me between the hours of 8am and 12pm.
I work 5 days a week, waiting on my days off for a utility service, to provide a service, key word service, which I will be paying for, is not, to say the least, "a great way to spend one's day", even you have nothing else planned! I am thinking you should definately consider 4-10 (s), and possibly some other options. I would think your goal as a company, would be to make my time, both waiting and recieving a "magical" experience. One I choose to remember and "energetically" want to past on to others. I will, without a doubt, not pass your name on, in favor of your "best interest" anyway.
The following are questions, I an sure, since judging by the standard of employees you do hire, will not be answered. But, now said and asked I relinquish the monkey to you.
As follows:
Do you not have a estimated time for each installation, and if so, if a particular installion runs into a problem, are your installers not informed to let the rest of your clientel know they will be running late?
If you do nave a client with a more than normal complicated installation, do you not have a procedure taht allows them to "trail" that installion, and or in other words, 'reschedule"' so that you may meet the rest of your obligations.
And moving on...
Are you the "sole" reason, dish and or other satellite providers can be so righteous, because your service is so lousy.
In Closing;
My husband is most tempermental when it comes to his entertainment, via TV. He has bounced about in his quest to find the best. That being a users right! When at first we called, your rep. Argued over who knew our phone number. We have in the past given you cell numbers, which have been changed, due to service. I did however give him the number which will and has not been changed. For your records I will offer you that number (xxxxxxxxxxx) Buttom line would be this:
Think about it! I am not giving you my business, I am offering you my business, it is your best interest to see that I am a "happy customer".
And now for the rest of the story, "how do you like it!".
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