I am writing this email because I am furious with Home Depot and I thought everyone in my email address book should know why.
The week of 7/29 I attempted to order an arch window blind for my new home. Sound easy enough? Read on. The woman at the store told me I needed a template even though I knew the measurements. I said "ok, I will go to the front of the store and measure 47 1/2 by 24 on a piece of newspaper and bring it back to you" She said she would not accept it because she would know I did not go home to make it. (I am not kidding) I talked to the store manager. He went to talk to her and came back to tell me I was welcome to GO HOME and make a template and bring it back in (again, not kidding). I talked to another store manager the next day and I brought in a template that I used a ruler on a piece of newspaper and measured 47 1/2 across by 24. I was told it would take 10 days to come in. A MONTH LATER I called the store. They told me that the company lost the template! Why didn't they call and tell me? (Because Home Depot does NOT CARE) We made another template using the same method as before. We were called 2 weeks later to be told (I swear to God I am not making this up) that the company returned the template because it was not cut out. Now, 2 months after I fought and got the stupid thing ordered, I am being told my order is ON HOLD. The measurement on the template does not match what I verbally told them. The VERY RUDE employee who called said "All I need from you is to know which is right. She proceeded to get irate and hang up on me. I called the manager. When I told her that I will no longer make purchases from Home Depot, she said "OK" and hung up. Why? Because Home Depot does not care. I still do not have my stupid arch blind!
We probably have a thousand dollars or more on our Home Depot credit card. We bought $400.00 dollars worth of blinds during this time we were trying to get the arch. NEVER AGAIN.
I also did a search on the internet and found web sites devoted to Home Depot Customer Service horror stories.
Please. If practical, do not buy anything from Home Depot. If for no other reason you could end up in Home Depot Customer Service hell just like me.
Please pass this message on...
P.S. After I originally sent this email, Home Depot called and said they would not order my arch until I brought in ANOTHER template. I swear, how incompetent can one store be?
Karen
Cincinnati, OH
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