I have never been treated as poorly in my life at ANY place of business as I was at Pearl's Place, Metairie, LA.
1. There is never anyone in the store available to help you. It is too rushed an atmosphere for any bride to feel confident that her needs will be met. Mine certainly weren't.
2. The salespeople and owners are rude. I was called "vicious" by the owner of the store. What kind of monster calls a BRIDE vicious at the store she already plunked down money for a dress at?
3. They do not do alterations. I know they claim to do alterations free with dress purchase, but my dress did not change one iota in the month that it took to "alter" it. The only thing that needed letting out was the shoulders, and I have not grown there so there is no excuse for pretending to alter my dress.
4. They do not exchange ill-fitting items for ones of the correct size. I would never have bought anything there if I had known that they wouldn't exchange it for the right size. I bought shoes from them. When they came in, they were boats on my feet. I am aware that they have a "no-returns" policy, but I just wanted to exchange sizes! They told me that I could buy another pair. It wasn't until I had complained to the Better Business Bureau that they exchanged the shoes.
5. When I came back to the store to try on my "altered" dress, nobody helped me. Once they have your money, you are no longer important. I actually left the store with my wedding gown and nobody noticed.
Please do not go through what I've been through. I've never been through such a terrible experience with a business in my life. I spoke to two other recent brides in my office and they had similar experiences. (One didn't even get her dress until one week prior to her wedding, even though she ordered it a YEAR in advance!)
I will not take my dress back in for steaming. I'd rather pay more than have to be that stressed over something so important.
That's my advice to brides. I was bargain hunting just like everyone else, but I shouldn't have done it for a dress. The service GOOD bridal salons provide is worth the few extra bucks.
Good Luck!
Crystal
Kenner, Louisiana
0 comments