I am sorry to join the band wagon & complain like everyone else does, but my experience at this store was not good at all. When I went in to purchase the dress, I knew what I was looking for. The sales girl was helping me and another person; as the store was quite busy. I didn't find that a problem. What I did find was that she just keep working with the other person and was not paying much attention to me, since I was only looking for a dress; not a bridal gown. She found a dress for me, asked me if I wanted it, didn't take any measurments and just ordered me a larger size. She took me to the cash register, told me to pay in full and that was it. It was completley business like, no niceness at all. I never got a call that the dress was in and I had to keep calling to see if it was in!
Now I realize I only bought a dress & the price was only $300 plus tax and I wasn't a bride and I didn't need all the bells & whistles, but the least she could have done was shown a little smile now & then!
I had the same reactions from the salespeople when I came to pick up the dress. It seemed to be a chore for them to get the dress, bring me to a room to try it on and I had to search for a girl to zip me up. Then when I asked for a bag to take it out in, I was told it was an extra $10 in quite a rude tone. I was never told anything about paying an extra $10 for the bag & I thought that was unfair. It was bad enough I couldn't get anyone to talk to me, yet when they did their tone was not very nice. Was it because I didn't spend enough money?
This dress is for my 40th anniversary & is just as special to me as if it were my wedding day. I need a few alterations on the dress and because of everyones attitude, I refuse to have it done at this store and I will be taking it elsewhere. I also have a daughter that is getting married next year and I can assure you that she, nor her bridal party will be getting their gowns from your store!
Times are hard everywhere and we should all be greatful we have jobs! A little smile goes a long way and a nice tone will bring a customer back and is good business. I'm sorry to say you just lost a bridal sale, bridesmaids, maid of honor, mother of bride, mother in law, grandmother & junior bridesmaid!
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