I attended a "Passion Party" in April which was hosted by an independent consultant. I paid for the items in cash because the consultant did not accept credit cards. The items were supposed to be delived in 1 to 2 weeks. After a month and a half went by with no items, I contacted the consultant and found out that her son had "eaten" the order forms. Yeah, right. I let her know what items I had ordered so that she could place the order and she said that she'd let me know when the order came in. Another month went by and I hadn't heard anything. The consultant no longer returned my emails. I also spoke with all of the other girls who went to the party and they hadn't received their products either.
At that point, I sent the corporate office two emails asking them to assist me with this matter. Their automated response systems said I would hear from someone in 1-2 business days. I never got a response.
I then called the corporate office and after a few days of trying got to speak with someone there. The associate told me to email her an explanation of the situation and also a copy of my receipt. I emailed her both of these things that day and never heard anything.
I called the office today (about 3 weeks later) and found that the associate I had spoken with no longer works for the company. I explained my situation to the girl who had answered the phone and she said that they couldn't do anything about it because I had paid in cash. They wouldn't even try to contact the consultant!!!
So, now I'm out $60, but I have learned two very valuable lessons: NEVER do business with Passion Parties, and NEVER pay cash! Apparently, a receipt stating that you paid cash isn't going to get you anywhere with this company.
I understand that these consultants are "independent contractors", but the company needs to realize that the consultants are the "face" of their business. If they don't try to resolve these types of issues, they look just as guilty as the consultant!
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