I placed my order placed 11/1/04, it was confirmed 11/2/04. After back & forth emails regarding product details (custom shoes - sizing info, etc), delivery was promised in 5 weeks. Sent three emails regarding status of order bewtween December and January. Sent nasty email in February. Received email in March from Lorian's claiming that they were no longer making custom shoes and I must have "slipped through the cracks".
March - received following email from new owner of company: "Dear Julie - I purchased the business from Lorian Weston on 3/1/05. Since the purchase I have received numerous e-mails from customers like you. They purchased and paid for shoes or boots, never received them, e-mailed Lorian many times, some received messages that she would send a refund and never did. I have been advising cheated customers to file an internet fraud complaint with the FBI."
I have filed a complaint with the FBI, and since received a new email dated 7/14/05 from "Lorian" at "My Vintage Sole": "MyVintageSole forwarded your email to me yesterday, but had not provided me with your email address at that time. Please forgive our delay in correspondence and refund; we lost our data and have had to rely on former customers contacting the new owner, who did not wish to put our contact info on her site to allow direct contact, nor apparently notify people of our loss. If you could, please send me the PayPal transaction number or at least the date so that I may reference your previous sale; I have no way to know who purchased what at this time. Thank you - we will be happy to get this moving for you as quickly as possible."
I sent the requested information, but still have not received my refund.
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