About 2 weeks before my contract expired I was contacted by a rep from US Cellular trying to get me to renew my contract. I was thinking about changing service and didn't renew after the rep said there wouldn't be a change in my service if I didn't renew. When I got my next bill I was charged $331 dollars for calls. Upon checking I discovered that they had charged me for "Night and Weekend" calls. When I contacted them they said that I never had that service. Sure enough I wasn't chrged for the service on THAT bill. I then faxed them a copy of the previous months bill showing the charge for nights and weekends and explained that their rep said there wouldn't be any change in service. Their position then was that "Nights & Weekends" ended with the expiration of my contract no matter what I was told by the rep.US cellular was not willing to come to agreement with me on the bill and is still pursuing full payment. I have filed a complaint with the BBB and state attorney generals office.
0 comments