My wife an I completed yearly contract periods with US Cellular mainly in Virginia. My contract was up on March 23rd, but we moved to Florida on 16th March, where we needed to change to a nationwide plan.US Cellular does not privide service here. Customer Service gladly obliged, but did mention that keeping the same numbers was not usual under this arrangement for extended amounts of time. We thought, no problem, we will look in the meantime for other services that accomodate us. On the day that my contract was due to expire, we found new service and cancelled our current service. Immediately they dispatched a letter to us demanding immediate payment. And, such a bill did arrive. We could not pay this amount in April, then they sent another bill in April with a due date set at May 14th. Just when we were going to mail a check to them, we received a call from ICA informing us that US Cellular had sent our account for collections.US Cellular wont discuss the issue with us, nor were they polite about the issue. ICA just happens to be their own collection service. We were never informed that the account was going to collection, and it seems that they just hate clients being lost to other companies. We need help with this issue... And will not let this matter die of natural death.
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