Below is a copy of a letter that was just prepared to be sent to Cellular One. As of today, I was told that regardless of the problems with Cell One, I was still under contract. They did not seem to agree that a contract had to work in two directions. They have refused to cancel service without an early termination fee! I have filed a complaint with the FCC. I am hoping that there are others out there who have had the same problems. If so, please e-mail me and perhaps we can unite and fight this company and teach them that we will not tolerate being screwed! My e-mail is [email protected] Thanks for reading!
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To Whom it May Concern:
I am writing this letter to inform Cellular One that my cell phone service has been terminated. This has occurred because Cellular One has failed to fulfill their end of the contract agreement. Because of this, the contract has been terminated.
When my service plan was renewed in June I was advised that I would receive Free Night's and Weekends as well as 300 Use or Lose minutes in addition to the 400 minutes included with my plan. On several occasions, I had to call customer service and remind them that I was to receive these benefits. Only after 15-20 minutes on the phone was my account credited. I was informed that the appropriate changes were put into the computer system so that this would no longer be an issue.
When I received my statement for the service period of 01/11 through 02/10 I had the same problems once again. I did not receive my 300 Use or Lose minutes, I was charged for Nights and Weekends, AND I was charged for calls made at night! I called the customer service number on January 18 at 5:45 pm. After I was hung up on the first time, I talked to another rep on the second call. She made the appropriate credits to my account and gave me a new total for that month's statement. She further stated that all the necessary changes had been made to the system (this is the second or third time I had been told this over the past few months!) and I would no longer have to deal with this issue. I told her that if it became an issue again at anytime for the remainder of my service period it would be deemed breach of contract and service would be discontinued. I asked her to document that in her notes on my account. She stated that she had done so. Well, guess what! I just received my next month's statement (02/11 03/10) and I have once again been charged for Night's and Weekends.
Not only have you breached the contract, but also I consider this fraudulent activity on behalf of Cellular One. I contacted the Customer Service Department on February 20. I advised him that service needed to be terminated immediately and that I would not be responsible for any early termination fees since this was a Cellular One problemNOT mine! As of February 23 my service has not been discontinued. I called again today and was told that it would take 30 days notice for the service to be stopped.
In a day where large corporations are being investigated by the government for fraud and questionable business dealing, I would think that Cellular One would be a little more cautious. I can only wonder how many other customers are being taken advantage in the way you have tried with me. Not everyone inspects their statements like I do. I trust this matter will receive the attention it deserves as soon as possible. I can honestly say that I will never deal with Cellular One again. I will also be telling my co-workers of these issues and they may want to consider a change of provider.
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