After spending a 6 months on Match.com I knew it was no longer the place for me. Unfortunately I downloaded some adware on my computer before I could resign my membership, I was charged for another 6 months. That was my fault and thought maybe giving it another 6 months would do the trick. Several dates later, still no match. I was meeting more men offline, hanging out with my friends than online. So, I turned off the "autopay" feature in my profile, just incase I was unable to resign again for some wierd reason. Nothing came up at the end of my membership so I resigned my membership. No more profile and autopay turned off, they won't charge my account, right??? Wrong, promptly on the first of the month I was charged... Agian. $65.00 for 6 months.
The best part came when I called to get a refund. I told the first gentlman I spoke with that I had turned autopay off months ago, and he replied..."there is no such feature!" He also told me match.com has a strict NO REFUND policy. I asked to speak to a supervisor, no one was available of course and I pledged to hold until the end of the millinium. After about 10 minutes my phone hung up, I have no doubt it was my phone, not theirs cause it's a bit quirky. So, I call back and talked to a rep who sounded weary, no doubt he's heard tales like mine all day. At the same time I had logged on to match.com and the screen told me I had resigned my membership and asked if I would like to reactivate. I had my ammunition and was ready to shoot. The weary rep took my info, then I related my story to him, and he promptly promised to issue the refund! I was estatic! Now of course I just have to wait until the money actually shows up in my account.
Can any insider's tell me if this just a one-time quirk or company policy? Also do reps get kick backs for refusing to issue refunds? I have to say I only had one really horrible experience on match.com. And that's outside of the dirty old men stopped winking at me (I'm talking 50 and 60 I'm 25, overhill on the internet I guess!) I would join again in a different city with more diversity, that is unless I'm unable to cancel when I want to.
So at the end of the day, keep your eyes on your bank account when you cancel Match.com because there may be no safegaurds against thier charges. Oh, and keep any e-mails and letters they send you associated with your cancellation. Better yet pay by check or a card you intend to cancel soon.
0 comments