My husband and I sent a picture to his father for his father's birthday. It was a glass waterfall. We wrote "fragile" on every side of the box. The agent then asked us what the value of the picture was. We told her what was in the package and asked for $200 in insurance.
The picture arrived in Ohio but was never delivered. After several phone calls, we finally found out that the picture had been severely damaged, to the point where they would not return it to us.
It took us three weeks and 4 agents just to get a claim form. We sent it in with all the requested paperwork. Much to our surprise, we only received $100. The explanation was that they would only insure pictures up to $100. They referred us to volume 4 of some operating manual.
The shipping paperwork had this info on the back, in small, lengthy print in light grey on green. It was impossible to read. When asked why the agent did not advise us of this, since she knew what was in the package, the response was that we should have read their disclaimer. This is very difficult to do when there is a line of people behind you.
Why don't they put this on a sign in their shipping offices? Easy. They are making a fortune off of people like us. They could probably cut their claims agent staff in half, because I am sure we are among many people to have had this experience.
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