Used to think that although their services were overpriced, the work was high end quality. That's what led me into there Pasadena store to have a picture of mine matted.
I explained to the gal at the counter exactly what I wanted. I was told "Okay, we will just need a small deposit" My eyesight is severly limited but she asked me to sign for the deposit. I could not read the disclosure on the deposit receipt but I confirmed with the gal that I just wanted the picture matted.
Long story short, when I returned home, my wife read the receipt that said I was charged 110.00 for a "small deposit"!!! Not the 10.00 which I was believed I was signing for.
Needless to say I was not happy. This was right before a trip out of town so I decided to deal with it when I returned a week later.
I was told that the deposit was for framing the picture and that it was ready for pick up. I explained that I never requested the picture to be framed but only matted. Neither the gal at the counter nor the manager would refund the deposit and what's more, if I wanted my picture back I had to pay an additional 50.00!! Even if they removed the frame!!!
Bottom line. I was charged a non refundable 110.00 for a service I never requested, for a picture I provided! The picture that I supplied was held hostage unless I paid an additional ransom!
I have many many friends in the Pasadena area and am warning all of them to sty away from these rip off artists.
0 comments