The eBay auction with Inkcessories ended on 12/29/07 and my payment cleared to Inkcessories on 1/3/08. After waiting for almost 2 weeks for my package to arrive, I wrote to Inkcessories on 1/13/08 requesting a tracking number.inkcessories played around avoiding my question for another 4 days. Finally, I was told that my package had previously been shipped but that sometimes there are delays and they could clear it up with just a phone call to the US Post Office. This I wanted to see!
The package arrived on 1/17/08 damaged and empty.inkcessories mailed a boxed item in a plain manila envelope which was torn open during shipping. Two things about the envelope that truly pissed me off. The postmark was 1/15/08 which was two days after I had inquired about my package and the package was not insured as I had paid for. I immediately wrote to Inkcessories and inform them of the damage and missing item.
Finally on 1/21/08 I get a note back from Inkcessories stating they are going to file a claim with the postal service for the damaged item. First off the item is not damaged but it fell out of the big hole in my envelope! Second, explain to me how you are going to file an insurance claim on an item that you failed to insure? Maybe you have some magic potion that I dont know about but last time I checked you HAD to purchase insurance in order to file a claim. I knew then that I was in trouble with this company.
Inkcessories finally contacted me, after several emails from me, and told me that I needed to email them pictures of the damaged envelope so that they could file my claim. Sure thing there Bud, Ill get right on it. Right after I call my bank and dispute the charges and have the charges reversed. I got my money back, from my bank, and I cant wait to hear the BS excuse Inkcessories gives me as to why the post office turned their claim down.
A few hours later I received the following email from the seller;
Hello,
We do not offer insurance on any of our Ebay auctions. Since you are saying there is a damage to the package we still will submit to USPS and see what they can do since we ship thousands of item a month through them. If you can please provide some picture info so we can verify the issue.
Inkcessories.com
I asked four times why Inkcessories took my money that I paid to have the package insured and why they did not refund it immediately because they clearly do NOT insure anything?!? I am still waiting for an answer.
The best piece of advice that I can offer you about this company is run, run very fast. As far away from these people as you can.
Christine
Phoenix, Arizona
U.S.A.
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