I had several calls with Qwest Salespeople and none of them disclosed all fees involved in setting up 6 lines for our business.
After receiving our first bill for over $1000 I talked with several Qwest representives and they escalated my concern to a manager that told me the same thing. Her name was Don and she said that those are legitimate charges on my bill and she apologized that the sales people I talked to didn't disclose the additional setup charges when they quoted me.
The total quote I received from Qwest salespeople was just over $500 so you can imagine my frustration when we received our first bill for over $1000. Don apologized that there wasn't anything else they could do for me and that was it.
As soon as we get VOIP installed in our office I will kiss Qwest goodbye forever. They cheat and lie to get a sale and then screw the customer in the end!!!
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