My husband and I registered for our wedding at Target for some more economical items.
When we had our engagment party we received 3 woks. When I went to Target to return two of them, I checked my registry to see if it had ever been removed. Nope. So I complained, the manager (if you could call her that) said that it wasn't HER problem, to call the 800 number. She also suggested that my family didn't know how to use a registry. I called the 800 number and had the wok changed to 1 received.
Then we had our housewarming. We got 2 storage towers. When my husband and I tried to return one of them to the Orange, CA store we were told that since we didn't have a gift receipt (which was never offered to either person, I called them both and asked for it) we were told that we could get "clearance price" for THAT DEPARTMENT ONLY. I sent my husband back to that department to do 2 things. First, check what the selling price was on the tower, and second to see if there was ANYTHING we wanted or could use in that department. He found that the tower was selling for full price and that there was nothing we could use, as we had gotten everything we wanted already.
I told the "guest services" girl Wendy that I wouldn't accept that and that she needed to get someone higher up to help me. Enter John, the ineffectual "store manager". He said that since the item had been on sale at some point during the last 50 years we couldn't get full credit. And that we HAD to use our credit in that department NO MATTER WHAT. I argued that it was the poor registry system that had allowed a duplicate to occur in the first place. He stared blankly at me and said, "Call the 800 number". That was it. Nothing more offered.
I feel I was ripped off, and let me explain why. First of all, I brought Target business by simply having my registry there. They already made a profit on the item when it was sold, now they are making more money by giving my only half of the value of the item, then they are FORCING me to purchase another item at thier sotre, again making a profit on whatever I buy. That is fraud.
I managed to cancel my registry before the wedding, so I didn't have any more problems, but I still think I was ripped off, or I guess more importantly, my relative was ripped off, and I caused it.
Errica
Orange California
0 comments