My husband and I registered at Target for our Wedding. After the wedding, we gathered all the gifts from target that we wanted to return and brought them down to Target in Irmo South Carolina. One item was a Mean Green Vacuum cleaner. Customer service told us w/out the receipt we would be unable to exchange that gift because of the price ($79.99).
Customer Service then told me to get the receipt from the person who bought the gift and come back. I tried to explain #1 they live in FL, #2 the whole reason for the registry is so that people don't know if you return their gift. Finally, a Manager came over and stated she would return it, but for $69.99 not the gift price of $79.99. I had no choice, considering the gift was something I really did not want to keep. So, I went and found some items to exchange for my return.
When returning to customer service, the clerk rang everything up told me I owed her $5.75, I wrote a check, then she looked at me and laughed saying you know what, rip up your check I owe you $5.75. She then hands me a gift certificate for $5.75 and tells me there's no way I'm getting cash back. So, there is $10.00 plus another $5.75 (because I will never want to go to your store again) Target made money from me registering for my wedding. I'm beginning to wonder if that's the whole reason they want people to get registered w / there store. Also, the lady at the Customer Service desk was extremely rude.
Also, after speaking w / friends who bought gifts there, they had mentioned no one ever offered any kind of gift reciept (the kind w / only the sku not the price) and no one ever recorded the gift was bought which lead to a lot of duplicate gifts, that they knew would be returned for a ripped off price.
I tried several times to contact anyone at the home office, but they said it was policy. I will never shop there again. I really belive they make a fortune w / the returns of the wedding and baby registry.
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