Recently my wife and I opened a gift registry at Target. After our wedding we found that of the many items that were purchased at Target, there were 4 duplicates. This should not have been a problem as they were on our registry, and our customer support person who helped us set up the registry told us that no receipt would be needed for registry returns. Unfortunately this was not the case. When attempting to return the merchandise I was confronted with contempt by customer service clerks and treated like a criminal instead of an individual who had been shopping there for years.
Apparently there was a Policy change 12 days before the registry was opened. The Target representative who aided in the creation of registry specifically told us that any item on the registry could be returned for store credit. That saved us the tackiness of asking for a gift receipt. To say that I am appalled at Target's lack of concern over this issue is an understatement.instead of addressing the problem, I was told the error was in my part. I'm sorry to say but my only mistake was trusting the Target representative. I'm now a former customer.
0 comments