I received my Qwest monthly bill for March and found to my suprise that Qwest added $6.47 to my bill for a one minute DA ASSIST on behalf of TELESEVEN LLC. I did not make any directory assist call as stated in the bill on 3/29/05. I have never heard about this company or its affiliate.
This is a rip - off by Qwest and Teleseven LLC. I spoke with Qwest and they were not interested in documenting any of the events. The Qwest rep told me, "That is the way the system is, and there is nothing we can do about it." This company is stealing money from people who don't pay close attention to their bill. It took me over an hour today to research the issue. Qwest won't take the information over the phone, you have to file a complaint in letter format and send it to:
Executive Complaints
Executive Offices
1801 California
Suite 5200
Denver, CO 80202
All of the 3rd party billing companies thru qwest should at least be required to have 24/7 support centers to dispute their claims. What a pain in the @ss! Shame on Qwest!
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