Complaint / Review
Beyond the Rack
Wrong Item received, asking for picture! Instead of correcting the error I'm getting homework, I do not take pictures! - Sales Order# 13365117, Case# CS3398473

Update for Case #CS3398473 - "Sales Order #13365117 - wrong item rec'd"

Hi Isabel,

Thank you for contacting Beyond the Rack

We apologize for the inconvenience.

Please provide a photo of the item for our records so we may accurately assess the situation for you.

Once we receive and assess the photos, we will investigate to see if a replacement is available and get back to you. Our hours of operation are weekdays from 8AM to 8PM ET and weekends from 9AM-6PM ET.

Thank you for your patience and cooperation.
Best Regards