Hi everyone, I'd like to share my experience with Beyond the Rack. I ordered wall art (two paintings) from Beyond the Rack before Christmas and the shipping was 2-3 business days. I called them on the second day after I ordered and asked them to cancel my order. The representative said okay, we ...
I just had a great experience with customer service. I wrote a review yesterday about sheets I had ordered being of poor quality on a review site like this. I did not contact the company as I did not feel it was worth the bother of complaining and returning the item. Imagine my surprise when I ...
I purchased 4 items on Nov 8th, and only 1 had been delivered before Xmas. After calling them almost 10 times, the last missing item was confirmed to be refunded on Feb. 10. Days after, when I called back to ask where my refund was, they said they just shipped it on that day and the refund was ...
I ordered almost $2000 worth of stuff and about 100 items and it has been nothing but problems. 1st problem: So far I have received about 20 items and they are poor quality, and there is absolutely no way that they are the original price they ever said they were, and when I called BTR to tell them ...
I currently have 2 or 3 open cases with them, one pending since July. The products are usually good, and well priced, but man, their customer service, and shipping cost and time, make it hardly worth dealing with. ...
The company website highlights its hassle free return policy and advertises beautiful white leather Corbusier chairs. The chairs are lovely - for children - too small for adults and too close to the ground to be comfortable. The small print - no return - so $800 later I have furniture for a doll ...