USBI (Main Street Telephone) placed a charge of $15.14 on my November local phone bill. I called my local phone company as soon as I received my phone bill and was told they cannot discuss the charges with me and that I could have the charges removed from my phone bill and make USBI charge my direct. They also removed the option for any company in the future to be able to bill me on my phone bill.
I still called USBI and asked what the bill was for. I was told it was for a 200 minute calling card that I had ordered on www.payforless.com (I tried going there on my computer later and the web site doesn't exist). When I asked who authorized USBI to bill me for anything the customer service rep (she wouldn't give me her name) said that I didn't know what I was talking about... I was not talking to USBI. When I asked if I had called 1-800-460-0556 she said that was correct. I explained that it was listed on my phone bill as USBI. She repeated "You don't know what you are talking about" and hung up on me.
I called back and Anthony answered the phone I... I explained everything again and asked to speak with a supervisor regarding this bill and he said the supervisor (named: "Agent #1") was unavailable at the moment but he (Anthony) would be glad to cancel the charges for me. I asked Anthony to have his supervisor call me and was told that they are not allowed to make outgoing calls. When I asked for a confirmation number regarding the charges being removed Anthony hung up on me.
I tried to filed a complaint with my local telephone company, they sid they couldn't do anything about it but I could contact the FCC to fole a complaint. I contact the FCC via e-mail and filed a complaint.
Alina
Depew, New York
U.S.A
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