Complaint / Review
Bellsouth, AT&T
Paid Remote Call Forwarding Service Nobody Can Explain

I have had a particular phone number for more than 8 years. The landlord where this phone number is located ripped out all the ATT lines (probably with good reason) and went cable. As a result physical service is not possible. I was willing and ordered the phone number continued and it worked fine until the phone company attempted to move physical service. Which i didnt know at the time was no longer possible. Bottom line, I was willing and ordered remote access call forwarding, I ordered and was charged for this service. Since i have paperless billing I never receive a bill in paper form. I called over a dozen times trying to get the remote access phone number but found, 1. Staff didnt know what it was, 2. Told me 72# 3. Told me it was attached to voice mail. 4. Gave me incorrect numbers. 5. Told me that the number was in the bill I would receive in the mail (as said have paperless billing). Buyer beware in my view. This is a product with which unless you get the luck of the draw nobody knows what it is, cant give you the majic number and is nothing more than a way to increase revenue without giving service in my opinion.

Don't do it, don't order, except if you have the "secret" number in your hand and you dont subscribe to paperless billing. I am not happy and will be going to the public utilities commission in Florida and filing a complaint.