After years of trouble with the only cable/internet provider in town - I have reached my limit. Upon installation, the tech person - fell asleep on my couch and left his van in my driveway for two days. Because I was limited to service providers - I haven't been able to change until now.
I discovered TWC has a very sneaky billing practice - the give you movie channel access for a year - but don't notifiy you when that year is up, nor do they keep ANY record of your prior chats - so if you don't you are on the hook. I had put a reminder on my calendar to cancel the service in but they tell me they have no record of my call in 2012.
I was charged $288 for channels I NEVER had access to. Because I couldn't prove it - I didn't save the chat from last April - I am stuck with the bill. Those of you who may ask - why didn't you check your bill? - I went paperless. Once I tried to log on to review the bill - TWC had changed the platform and I couldn't log on.
Lesson learned - do not go paperless. Open every bill - trust no, one especially twc. Accept no free offers.
They do not care - they will give away $150 gift cards to new customers, but won't satisfy a multi-year customer. Now I have to pay to get them to come get their equipment - or I will get charged for that.
Watch your backs.
Csr
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