We went to the local Best Buy Store to buy a Washer/Dryer. After waiting for what seemed like an eternity and reminding staff that the Appliance section was not manned by an associate, we were helped by someone from their Electronics department. The associate was nice and helped us buy the Washer/Dryer ($1,200). But we later found out that we were erroneously charged for haul-away (of our old appliance) and also over-charged for delivery! He also forgot to mention to us that we needed a PROFESSIONAL installation of the gas dryer and had to pay $135 for that. All this was only brought to our attention when we came to their store two (2) days before the actual delivery date to resolve the haul-away charge. My wife contacted the Manager and he agreed that it was an error on the store's part and reduced the installation charge to $50 and refunded the $20 haul-away charge. We were also told that the installation specialist was scheduled to arrive at our house the day after the delivery. I just got a call from the installation specialist and was told that the store erred (again) and he won't be able to come to my house until the following Tuesday! Our simple question to them was: "Does the left hand in your company know what the right hand is doing or saying?"
We were over-charged. Not told that we needed to schedule and pay for professional (gas-dryer) installation and now the installation date has been moved to next week. I wonder if they'd like if we sent them our laundromat bills!
We feel their name is a misnomer - it'd be more accurate to say: "Best Buy / Worst Customer Service." Over the past year, we've dealt with Lowes and Home Depot and none of their service has been as sloppy as "BESTBuy's."
Lesson to be learned: Question your bill because you never know if the charges are rightfully applied; and, question... Well, question EVERYTHING at BestBuy!
0 comments