My Husband and I got married July 31st. We hired Studio Blue Photography (Bryan Newfield) as a photographer on our wedding day.
We signed a contract that states that we will get our digital wedding photos (a CD) within 12 weeks approx. We also have emails from him post wedding that state that we will get our photos at the 12 week mark, as well as business cards that were provided to our guests stating that they could view the photos from our wedding with in 12 weeks.
After 13 weeks went by since our wedding day and we had not received anything so I called Bryan Newfield and left him a message inquiring about wedding photos. He never called me back.instead he sent a mass email to his clients letting us know that because he was so busy our photos may take up to 16 weeks. After reading this email I was quite upset because we had already been told numerous times that we would have our photos no later than 12 weeks following our event. I sent Bryan an email explaining my dissatisfaction, I also asked him to get back to me ASAP to discuss how we were going to resolve the situation.
On the 7th afternoon of not hearing back from Bryan I called his listed business phone number. He answered, and when I tried to explain to him that I was extremely unpleased he basically attacked me. He told me "no one else feels the way you do. You are the only one who has a problem with this." He was completely unprofessional and essentially argued with me the whole time on the phone. At the end of the conversation I asked him when I would get my photos. To which he replied "a week and a half." The conversation left me feeling angry and taken advantage of.
Two days ago marked the 16 week mark. Today it has been 12 days since our last communication (when he said I would have my photos in a week and a half). I have still not seen or received a single thing from our photographer, and since I can't get anywhere with him because he is so unprofessional, I am issuing a complaint to see what I can legally do at this point. I have everything to coo berate his actions except for a recording of our phone call.
0 comments