Complaint / review text:
We hired Masterpiece Studios to do our daughters wedding photos. The photographer was on the recommendation from the Thunderbird Chapel. This was a horrible experience. If you want to spend $1500 and receive 22 engagement photos (taken with a white background and look like school photos) and 22 bridal photos... This is the place to call. All photos were edited and only the ones 'he' thought were acceptable were we allowed to see. He is rude, late, and even misses appointment times and days. The professionalism was not there! Masterpiece Studios even asked us to 'step out side and settle things' when we asked why the 11x14 photo we ordered was not mounted as it was stated in the contract. We ended up firing him (with no refund for services not provided or even obtaining copies of photos taken, we did paid an additional $250 for CD's of ALL photos, nothing was returned and we do not have any photos). The new photographer we hired 6 days before the wedding was great! We have over 150 bridal portraits alone and cannot wait to see the wedding photos.
WARNING... Just because the wedding venue has a 'suggested' list of vender... Do the homework and do not hire just on the recommendation and/or discount allowed. Be aware of Masterpiece Studios!!! The photos in the shop do NOT reflect the type or style of photos you will receive.