Complaint / Review
Movie Gallery - Hollywood Video
Movie Gallery Late Fee Scams. Looks like they learned a lot from the credit card companies

Does Movie Gallery need to scam customers to make a buck. Seems so. I signed up for an account Saturday Sept 26 and rented 4 movies which I brought back on Sept 29. The rental time is for 5 days and I had them for 3. The store (2114 Old Spartanburg Rd Greer SC) says that they were checked in Oct 3rd and I now have a 16 dollar late fee.
I have called numerous times and all I get is a dumb "I dunno".
Amazing it takes 4 days to check in 4 movies. Kind of sounds like the credit card companies letting a check set on a desk until the due date is up and collecting late fees.
That is the first and last time I ever set foot in another Movie Gallery. I'll stick with (competitot's name redacted)!! Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.