I have had a blockbuster account for close to 6 years, hardly used, but never had any problems until today.
Some how my credit card information got used on my mothers account. I would imagine that it was her or my brother somehow, but that is on my end. I recently had a fee on my bank statement for $31. Xx. I called up the store where it happened (Oakville Missouri Telegraph) and asked what this charge was for. The lady on the other end explained that it was for movies that had not been returned on time.
I had heard of this before and didn't have a problem, except for it was not my account and i did not rent the movies. I explained that i did not rent the movies and that they would be returned shortly, and asked her to put a hold on the account until that happened so that if the movies were not checked out by my family (someone stole their card or something of that nature) that they would not be able to rent any other movies, or if it was my family that they would know to change the credit card information.
She told me that because it is not my account (is my mothers) that she could not do anything to help me. I tried to explain again that the card being charged is not my mothers and that i do not want to be charged. She refused to help until the movies were returned.
I find this very unsatisfactory customer service and bad business practice. I would recommend finding a different video store, or use an online video store over blockbuster. They have been in business a long time but are getting very sloppy with customer service.
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