I saw the new blockbuster ads showing no more late fees. It never occured to me that I would be charged for the movies if I kept them late. I was not informed that I would be charged for the movies and a restocking fee if I kept the movies past a certain time. I normally keep movies past the time and just pay the late fees. I received a card in the mail Jan 18th dated Jan 17th telling me I would be charged for the movies if I kept them 7 days past the due date. The due date was Jan 8th. I was already charged before the notice was sent out. Because I did not expect someone to automatically charge me it caused my bank account to be overdrawn. It also almost caused my auto debit of my monthly mortgage payment to bounce. I added extra funds to cover it just in time.
When I spoke to the clerks in the store they told me they knew charging people without posting that information was going to cause problems they were going to have to deal with. I was given a refund on the charges and charged a restocking fees on the movies. I called the district manager reginald weekly at 18009402232 mailbox1539 and he never returned my call. I was looking to resolve this peacefully but it seems I will need a legal remedy.
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