Smart Carpet salesman was nice and it seemed we were getting a good deal.in addition to installing carpet in 4 rooms, he promised me that the installers would haul away the carpet and padding (1 room's worth) which I had pulled up myself and that they would restretch the carpet that Smart Carpet had installed a few year's ago (they have a lifetime wrinkle warranty).
Unfortunately, the installers knew nothing of the restretch when they showed up and refused to haul away the carpet which I had removed myself. The salesman assured me that they do not use subcontractors for installation which was an outright lie. The installer's excuse for not removing the carpet was that he was a subcontractor and that they were only getting paid to haul away the amount of carpet that was getting replaced (3 rooms).
When I called to complain, the service department assured me that the installers should have completed these extra tasks and that the installation manager would call me to discuss. The installation manager had a "whatever dude" attitude and couldn't wait to get me off the phone.
Also, the carpet feels inferior to the "medium grade" carpet sample which I had selected with the salesman. This carpet feels so thin and lesser in quality to the 20 year old builders grade carpet which they replaced. When wearing socks, you can actually feel the tacks used to hold down the padding. Thin, cheap, crap quality padding and carpet.
I will never use them again. Buyer beware.
0 comments