Usacomplaints.com » Real Estate » Complaint / Review: Empire today - Empire Today Carpet - Empire Today. #1054984

Complaint / Review
Empire today
Empire Today Carpet - Empire Today

Less than 4 years ago, I had Empire Today come out and install carpeting in a house I had just purchased, when I originally bought the carpet and pad I was told it would last anywhere from 10 %u2013 15 years. Every year I have had the carpet professionally cleaned, something I was told I should do by the Empire Today when I bought the carpet. Well, the carpeting on the mail floor of my house looks like crap. My wife and I were embarrassed to have people come over the house because it looked so bad. We finally decided to have Empire Today and several other companies come over to give us estimates to replace the carpeting.

When the salesman for Empire Today came by he asked us how old the current carpet was. I told him less than 4 years, to which he stated no way should carpet look this bad in 4 years, who did we buy it from? I told him it was his company Empire Today! He called his manager who scheduled a technician to come look at the carpeting. About a week after the technician came by, I spoke with someone in customer service who stated the Carpet Manufacturer wanted us to have the carpet professionally cleaned then have the technician come back out. I informed her I had just had the carpet cleaned several days before original appointment. I faxed a copy of the bill to empire. The carpet manufacturer then stated they wanted an independent person to come out and look at it.
Another inspector came out and submitted a report. I was told the carpet manufacturer once again said that there is nothing wrong with the way the carpet was made and that I should try to rake the carpet to make it look better. Empire Today told me they would install new carpeting for me at a discounted rate. I paid more than $9000.00 the first time now they want more money. How about Empire Today stand behind what they sell.

I will tell you now; no way would I ever use, recommend or suggest to any of my family, friends, and coworkers or for that matter anyone who would listen to me to purchase carpet from Empire Today!


Offender: Empire today

Country: USA

Category: Real Estate

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