Complaint / review text:
I called this morning to request what steps, if any could be done to have my license suspension lifted. Carla was immediately loud and simply rude in explaining why my license is suspended (as if I had no clue).
I tried to explain, in a nice way-I was found not-guilty during the judicial process and wanted to know what can I do for a new review. She told me nothing. I had read on he DMV website you can ask for another review if found not guilty through the court. She was adament in stating no. I asked nicely if I could speak with someone else. Her response, "They will tell you the same. You just want them to tell you something different." She was loud, rude and defensive. My thought was: I want someone to help me and explain as though she has more than a third grade education and is not angry.
Finally, after asking three times to speak with anyone. She had Ms. Jackson to come on the phone. Who in turn said we will mail a letter that you will need to take to the district attorney and then will go to a Sacramento office. No apology for the incorrect information or withholding information.
Its not anyone's job to judge... Your job in case you forgot is to give information to the best of your ability while being professional. If this is a quality not possessed by you... Maybe another line of work should be considered. The DMV is a service.